Customer Service and Leasing - Community Assistant
Are you a student looking for a part time job? Would you like a job that allows you to focus on school while still gaining valuable experience in the Student Housing Industry? Would you be interested in living at Urbana Champagne's premier luxury student housing community?
If you answered Yes to any of these questions, we may have just the opportunity you've been waiting for!
The Village at Colbert Park is currently seeking candidates for the role of Community Assistant. As a CA, your job will be to promote and foster a strong community atmosphere that contributes to a positive, quality living experience for residents through outreach, marketing, and events.
Essential Functions will include:
Maintain confidentiality of all company, client, and resident information at all times.
Assist the management and property staff in the marketing and leasing efforts to maximize the community's occupancy.
Assist in the completion of all outreach activities as assigned.
Assist in the execution of the roommate matching program.
Participate fully in the preparation, administration, and execution of all Move Ins and Move Outs.
Act as a liaison between the maintenance, marketing, and business office staff and residents
Participate in recruitment, selection, and training of all new staff members as requested by the Property Manager or General Manager.
Mediate conflict and help residents to create a respectful living community.
Plan, attend, document and evaluate community wide social, recreational, and educational events.
Empower other team members and residents by being a positive role model and leader at the community.
Lead prospective residents on guided property tours.
Follow up with all assigned leads according to Trinitas policy.
Maintain the provided apartment in a clean and welcoming manner.
Other
Responsibilities:
Attend, and constructively contribute to, all weekly staff meetings and any special/emergency meetings
Understand, support, abide by, and enforce the community lease policies while providing unparalleled customer service and respect for residents
Understand and abide by all Trinitas Ventures policies and procedures
Understand, communicate, and enforce community safety, emergency, and fire evacuation policies and procedures, providing emergency response and referral services and resources
Assist in keeping the community clean by surveying common areas regularly, reporting any concerns and/or helping with the clean up when necessary
Complete room/apartment inventories, key checks and common area inventories
Complete and submit required reports by deadlines set by manager
Accurately conduct student census as needed
Facilitate area meetings for general communication, sharing information, or generating enthusiasm for participation in community!events
Education and Experience Required:
High School Diploma or GED.
Must be enrolled in a degree program at an accredited college or university with minimum of 6 credit hours.
Must have completed a minimum of 1 year at the enrolled accredited college or university.
Must live on-site.
Must maintain a minimum 2.7 cumulative grade point average. GPA will be verified each ser:nester. Failure to maintain a minimum 3.0 cumulative GPA may result in probation, suspension, or release from the Community Assistant position.
Knowledge, Skills, and Abilities Required:
Availability to work a minimum of 16 hours per week.
Ability to read, analyze, and interpret general business policies and manuals, safety procedures or governmental regulations.
Ability to write reports and general business correspondence.
Ability to effectively present information and respond to common inquiries or complaints from residents, prospective tenants, and the general public
Strong ability to be flexible and adapt to unexpected situations
Ability and wiliness to serve as a positive role model to other residents
Excellent verbal and written communication
Basic mathematical computations
Knowledge of Email, Internet, Outlook, and Microsoft Office applications
Preferred
Qualifications:
Knowledge of property management conc pts and procedures preferred
Knowledge of all phases of leasing and resident retention preferred
Knowledge of property management concepts and procedures preferred
Knowledge of all phases of leasing and resident retention preferred
Knowledge of property management programs and software preferred
Review Period:
Community Assistants will be required to reapply for the COMMUNITY ASSISTANT position each semester. Previous employment does not represent a commitment to rehire staff. Exceptions may be granted by the Corporate Director of Leasing on an individual basis only.
Work Environment and Physical Demands:
Combination of inside and outside work environment.
Will be expected to participate in property marketing events that occur both indoors and outdoors in variety of weather conditions.
Able to lift up to 40 pounds occasionally.
Ability to speak, read, and write in the English language to effectively communicate with residents.
Ability to walk short and long distances to complete apartment inspections and other required tasks.
Ability to effectively use a computer to execute various documents and tasks. This will require close vision and the ability to manipulate a keyboard.
EOE
Estimated Salary: $20 to $28 per hour based on qualifications.
If you answered Yes to any of these questions, we may have just the opportunity you've been waiting for!
The Village at Colbert Park is currently seeking candidates for the role of Community Assistant. As a CA, your job will be to promote and foster a strong community atmosphere that contributes to a positive, quality living experience for residents through outreach, marketing, and events.
Essential Functions will include:
Maintain confidentiality of all company, client, and resident information at all times.
Assist the management and property staff in the marketing and leasing efforts to maximize the community's occupancy.
Assist in the completion of all outreach activities as assigned.
Assist in the execution of the roommate matching program.
Participate fully in the preparation, administration, and execution of all Move Ins and Move Outs.
Act as a liaison between the maintenance, marketing, and business office staff and residents
Participate in recruitment, selection, and training of all new staff members as requested by the Property Manager or General Manager.
Mediate conflict and help residents to create a respectful living community.
Plan, attend, document and evaluate community wide social, recreational, and educational events.
Empower other team members and residents by being a positive role model and leader at the community.
Lead prospective residents on guided property tours.
Follow up with all assigned leads according to Trinitas policy.
Maintain the provided apartment in a clean and welcoming manner.
Other
Responsibilities:
Attend, and constructively contribute to, all weekly staff meetings and any special/emergency meetings
Understand, support, abide by, and enforce the community lease policies while providing unparalleled customer service and respect for residents
Understand and abide by all Trinitas Ventures policies and procedures
Understand, communicate, and enforce community safety, emergency, and fire evacuation policies and procedures, providing emergency response and referral services and resources
Assist in keeping the community clean by surveying common areas regularly, reporting any concerns and/or helping with the clean up when necessary
Complete room/apartment inventories, key checks and common area inventories
Complete and submit required reports by deadlines set by manager
Accurately conduct student census as needed
Facilitate area meetings for general communication, sharing information, or generating enthusiasm for participation in community!events
Education and Experience Required:
High School Diploma or GED.
Must be enrolled in a degree program at an accredited college or university with minimum of 6 credit hours.
Must have completed a minimum of 1 year at the enrolled accredited college or university.
Must live on-site.
Must maintain a minimum 2.7 cumulative grade point average. GPA will be verified each ser:nester. Failure to maintain a minimum 3.0 cumulative GPA may result in probation, suspension, or release from the Community Assistant position.
Knowledge, Skills, and Abilities Required:
Availability to work a minimum of 16 hours per week.
Ability to read, analyze, and interpret general business policies and manuals, safety procedures or governmental regulations.
Ability to write reports and general business correspondence.
Ability to effectively present information and respond to common inquiries or complaints from residents, prospective tenants, and the general public
Strong ability to be flexible and adapt to unexpected situations
Ability and wiliness to serve as a positive role model to other residents
Excellent verbal and written communication
Basic mathematical computations
Knowledge of Email, Internet, Outlook, and Microsoft Office applications
Preferred
Qualifications:
Knowledge of property management conc pts and procedures preferred
Knowledge of all phases of leasing and resident retention preferred
Knowledge of property management concepts and procedures preferred
Knowledge of all phases of leasing and resident retention preferred
Knowledge of property management programs and software preferred
Review Period:
Community Assistants will be required to reapply for the COMMUNITY ASSISTANT position each semester. Previous employment does not represent a commitment to rehire staff. Exceptions may be granted by the Corporate Director of Leasing on an individual basis only.
Work Environment and Physical Demands:
Combination of inside and outside work environment.
Will be expected to participate in property marketing events that occur both indoors and outdoors in variety of weather conditions.
Able to lift up to 40 pounds occasionally.
Ability to speak, read, and write in the English language to effectively communicate with residents.
Ability to walk short and long distances to complete apartment inspections and other required tasks.
Ability to effectively use a computer to execute various documents and tasks. This will require close vision and the ability to manipulate a keyboard.
EOE
Estimated Salary: $20 to $28 per hour based on qualifications.
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